According to the Doing Business 2016 report, Bhutan ranks 51 among 189 countries in the ease of registering a property. On average, it takes 3 procedures and 77 days to transfer a property title in Thimphu, while in New Zealand, ranked first, registration takes 2 procedures and 1 day.
According to World Bank, the recent achievements of National Land Commission Secretariat (NLCS) in automating the backend registration systems are not yet reflected in widespread impact and enhancement of the service experience for business and citizens for a number of reasons, including the following:
- The system continues to lack a citizen interface (citizen services portal), a prerequisite for good e Governance practices;
- The multiple software systems developed so far remain disjointed and therefore difficult for evaluators to access and assess;
- Policies and action plans at Thromde (the citizen-facing component of the services) are not consistently enacted;
- A comprehensive framework for ensuring end-to-end online service delivery is not yet in place.
NLCS is scaling up its ICT-based governance process reengineering with an aim of making Bhutan one of the leading countries in terms of delivery of services related to online property transfers. In particular, the development and deployment of a citizen services delivery portal will enable citizens and businesses to electronically transfer a property title using either the web.
eCitizen Portal is developed by National Land Commission with financial assistance from World Back with a great hope that it will help citizens faster, reliable, convenient and transparent urban land and building/flat transactions services.
Citizens can request land and flat/building transaction, track the transaction status, submit grievance and track grievance status from anywhere.
We aim to deliver convenient and efficient services to our citizens while doing land and flat/building transactions.
Currently the portal is operational in four Gelyoung Thromdes (Thimphu, Phuntsholing, Samdrupjongkhar and Gelephu), Punakha and Wangduephodrang. Eventually it will be rolled out to all Thromdes.
eCitizen Portal Site: eCitizen Portal – Gateway to Land and Flat/Building Transaction